Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
2021 EcoSport
Technology
*Don’t drive while distracted or while using handheld devices. Use voice controls. Certain Alexa functionality is dependent on smartphone and home technology. Amazon, Alexa and all related logos and marks are trademarks of Amazon.com, Inc. or its affiliates
**Commands may vary by phone and AppLink® software. Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Message and data rates may apply. Apple CarPlay is a trademark of Apple, Inc., registered in the U.S. and other countries. Android Auto is a trademark of Google Inc.
Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries.
Android Auto is a trademark of Google Inc.
*Don’t drive while distracted or while using handheld devices. Use voice controls. Certain Alexa functionality is dependent on smartphone and home technology. Amazon, Alexa and all related logos and marks are trademarks of Amazon.com Inc. or its affiliates.
*Available via iPhone in vehicles equipped with SYNC 3. Commands may vary by phone and AppLink software. Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Message and data rates may apply. iPhone is a trademark of Apple, Inc., registered in the U.S. and other countries. Android Auto is a trademark of Google Inc.
Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries.
Android Auto is a trademark of Google Inc.
Siri is a trademark of Apple Inc., registered in the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
Google is a trademark of Google Inc.
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