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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
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‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Last updated on 06/22/2026
Learn about any recalls and Ford's free repair service.
Your vehicle identification number, or VIN, is a 17-digit alphanumeric code. You can typically find it in these three locations:
1. The driver’s side doorframe.
2. The lower, driver’s side corner of your windshield - viewable from outside your vehicle.
3. Your vehicle’s point of purchase documents, insurance card and registration form.
Get recall details and quickly schedule service.
You can also for recalls on a vehicle.
Ask a question or search by keyword. If you need more, you can contact us.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera, if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/0
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/0
Description
It is possible that the remanufactured transmission installed on your vehicle is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears, or check engine light cel illumination. This also may result in the transmission not engaging park, increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your remanufactured transmission for a missing internal bearing, and if necessary, replace the transmission free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
It is possible that the remanufactured transmission installed on your vehicle is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears, or check engine light cel illumination. This also may result in the transmission not engaging park, increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your remanufactured transmission for a missing internal bearing, and if necessary, replace the transmission free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S21/20V263
Description
Typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.
Safety Risk
If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/24E055
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-12
Campaign
19C03/0
Description
On your vehicle, the instrument cluster may remain blank upon vehicle start-up. The cluster may operate normally if the vehicle is turned off and restarted.
Safety Risk
If the instrument cluster is blank on start-up and the vehicle is driven, information that is normally displayed such as gear selection, vehicle status and warning indicators will not be displayed, increasing the risk of personal injury or a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22S37/0
Description
The powertrain control module pcm may broadcast an unintended faulted signal which when received by modules controlling the reverse camera, reverse light, and driver assist features, may disable these functions.
Safety Risk
A rear view camera or reverse lamp that is disabled reduces the drivers view of what is behind the vehicle, increasing the risk of a crash. A disabled driver assist feature traction control, forward collision warning, blind spot warning, cross traffic indicator may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the power train control module software to the latest level free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22S37/22V382
Description
The powertrain control module pcm may broadcast an unintended faulted signal which when received by modules controlling the reverse camera, reverse light, and driver assist features, may disable these functions.
Safety Risk
A rear view camera or reverse lamp that is disabled reduces the drivers view of what is behind the vehicle, increasing the risk of a crash. A disabled driver assist feature traction control, forward collision warning, blind spot warning, cross traffic indicator may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the power train control module software to the latest level free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/0
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera, if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/0
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-12
Campaign
19C03/19V076
Description
On your vehicle, the instrument cluster may remain blank upon vehicle start-up. The cluster may operate normally if the vehicle is turned off and restarted.
Safety Risk
If the instrument cluster is blank on start-up and the vehicle is driven, information that is normally displayed such as gear selection, vehicle status and warning indicators will not be displayed, increasing the risk of personal injury or a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S21/0
Description
Typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.
Safety Risk
If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21E04
Description
Mustang gtdi incorrect canister
Next Steps
Contact your dealer for next steps.
Campaign:
25H05
Description
Software verification harvest program
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
19B34
Description
Gearshift lever assembly reverse lock-out
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
Rear view camera inspection for one-time replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21N10
Description
Door opens to secondary latch position
Next Steps
Contact your dealer for next steps.
Campaign:
25N17
Description
Rear view camera replacement if required after dealer evaluation
Next Steps
Contact your dealer for next steps.
Issue Date
2025-09-08
Campaign
25S89/25V572
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera, if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/0
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-07-01
Campaign
25S72/25V442
Description
On your vehicle, it may be possible an error in the SYNC software can cause SYNC system instability concerns and or a failure to preserve certain settings across ignition cycles. This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. Other non-safety related symptoms may be present such as a black infotainment screen, incorrect language setting, and or potential inability to perform software updates.
Safety Risk
A rear-view camera that intermittently displays a blank image while in reverse can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash. A rear-view camera that remains on after the backing event has ended can distract the driver, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to update the SYNC software on your vehicle free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/0
Description
It is possible that the remanufactured transmission installed on your vehicle is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears, or check engine light cel illumination. This also may result in the transmission not engaging park, increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your remanufactured transmission for a missing internal bearing, and if necessary, replace the transmission free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-10-27
Campaign
25SB3/25E070
Description
It is possible that the remanufactured transmission installed on your vehicle is missing an internal bearing.
Safety Risk
This may result in the transmission having harsh shifts, shudder or vibration, getting stuck in certain gears, or check engine light cel illumination. This also may result in the transmission not engaging park, increasing the risk of a crash or injury.
Remedy
Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect your remanufactured transmission for a missing internal bearing, and if necessary, replace the transmission free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S21/20V263
Description
Typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.
Safety Risk
If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/24E055
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-12
Campaign
19C03/0
Description
On your vehicle, the instrument cluster may remain blank upon vehicle start-up. The cluster may operate normally if the vehicle is turned off and restarted.
Safety Risk
If the instrument cluster is blank on start-up and the vehicle is driven, information that is normally displayed such as gear selection, vehicle status and warning indicators will not be displayed, increasing the risk of personal injury or a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22S37/0
Description
The powertrain control module pcm may broadcast an unintended faulted signal which when received by modules controlling the reverse camera, reverse light, and driver assist features, may disable these functions.
Safety Risk
A rear view camera or reverse lamp that is disabled reduces the drivers view of what is behind the vehicle, increasing the risk of a crash. A disabled driver assist feature traction control, forward collision warning, blind spot warning, cross traffic indicator may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the power train control module software to the latest level free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2022-05-27
Campaign
22S37/22V382
Description
The powertrain control module pcm may broadcast an unintended faulted signal which when received by modules controlling the reverse camera, reverse light, and driver assist features, may disable these functions.
Safety Risk
A rear view camera or reverse lamp that is disabled reduces the drivers view of what is behind the vehicle, increasing the risk of a crash. A disabled driver assist feature traction control, forward collision warning, blind spot warning, cross traffic indicator may increase the risk of a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the power train control module software to the latest level free of charge parts and labor.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2025-09-08
Campaign
25S89/0
Description
On your vehicle, the rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. You may also receive a message that the rear view camera is unavailable on the center display screen.
Safety Risk
A rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Parts are available to repair your vehicle, if needed. Ford Motor Company has authorized your dealer to inspect the rear view camera operation and replace the camera, if necessary, free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2024-06-21
Campaign
24S45/0
Description
The secondary digital torque sensor in your vehicles steering gear was calibrated with an inverted polarity. If the primary steering torque sensor experiences a failure or fault, the inverted polarity on the secondary sensor may cause the steering wheel to begin oscillating without warning alternating clockwisecounterclockwise when attempting to steer, due to the electric power assisted steering epas providing unintended steering assist.
Safety Risk
Unintended steering assist can lead to loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Software is now available to repair your vehicle. Ford Motor Company has authorized your dealer to reprogram the power steering control module pscm free of charge.
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2019-02-12
Campaign
19C03/19V076
Description
On your vehicle, the instrument cluster may remain blank upon vehicle start-up. The cluster may operate normally if the vehicle is turned off and restarted.
Safety Risk
If the instrument cluster is blank on start-up and the vehicle is driven, information that is normally displayed such as gear selection, vehicle status and warning indicators will not be displayed, increasing the risk of personal injury or a crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Issue Date
2020-05-08
Campaign
20S21/0
Description
Typically, if you were to turn off your vehicle without it being in the park position, you should hear an audible chime and a not in park warning message should display in your instrument cluster. However, on your vehicle, it may be possible that the not in park warning message disappears too quickly with a shortened audible chime.
Safety Risk
If you were to exit the vehicle without it being in the park position or without the parking brake applied, it could result in unintended vehicle movement, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to reprogram the instrument panel cluster free of charge (parts and labor).
Next Steps
Contact your dealer for more information to schedule the free service.
Campaign:
21E04
Description
Mustang gtdi incorrect canister
Next Steps
Contact your dealer for next steps.
Campaign:
25H05
Description
Software verification harvest program
Next Steps
Contact your dealer for next steps.
Campaign:
22B05
Description
Driver passenger airbag module quality control inspection
Next Steps
Contact your dealer for next steps.
Campaign:
19B34
Description
Gearshift lever assembly reverse lock-out
Next Steps
Contact your dealer for next steps.
Campaign:
25L02
Description
Transmission control assembly reimbursement
Next Steps
Contact your dealer for next steps.
Campaign:
25N15
Description
Rear view camera inspection for one-time replacement
Next Steps
Contact your dealer for next steps.
Campaign:
21N10
Description
Door opens to secondary latch position
Next Steps
Contact your dealer for next steps.
Campaign:
25N17
Description
Rear view camera replacement if required after dealer evaluation
Next Steps
Contact your dealer for next steps.