Description
According to fords records, the remedy software for 20S20 may not have been installed correctly during a prior dealership visit. Because the correct software may not have been installed on your vehicle, the underlying condition specified in 20S20 may still exist. On your vehicle, the pre-collision assist system may not be functional. As a result, the following features may not be available - forward collision warning - dynamic brake support - automatic emergency braking. This condition may also prevent notifications to the driver that the features are inoperative.
Safety Risk
This may result in an inoperative pre-collision assist system that may not detect or reduce the risk or severity of a frontal collision, increasing the risk of an injury or crash if the driver is relying on assistance from the system.
Remedy
Software is available to repair your vehicle. Ford Motor Company has authorized your dealer to reconfigure the affected modules free of charge. Your dealer will also perform an additional verification process to ensure that the software has installed correctly on your vehicle.
Next Steps
Contact your dealer for more information to schedule the free service.
**Campaigns shown are a list of possible open campaigns for the model and year of the vehicle you searched. They may not pertain to your specific vehicle. To validate open campaigns for your vehicle, you will need to search using your VIN.