Contact Ford Credit
Our customer service team is here to provide guidance and answer your questions.
General Support
Need an answer? Find it quickly. Visit our FAQs. Topics include payments, payoff, lease, account management, credit application, and more.
If you require additional support, you can speak to a customer service representative or use our 24-hour automated support. Have your account number ready.
For those who are hard of hearing or speech impaired, contact the Operator Relay Service by dialing 711.
Customer Support Hours
Monday–Friday 7 a.m.–7 p.m. CT
Saturday, 7 a.m.–3 p.m. CT
Sunday, closed
*New York City residents: Please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
Servicemembers Civil Relief Act
Servicemembers may use this secure form to request Servicemembers Civil Relief Act (SCRA) benefits. Once submitted, a specialist will promptly review your information. The information provided is used solely for the purpose of processing the request.
SCRA Secure Form
California Consumer Privacy Act
California residents may use this secure form to exercise their rights under California Consumer Privacy Act (CCPA) regarding collection, use, and sharing of personal information.
CCPA Secure Form
This page is for Personal, family, or household (personal) customers. For Ford Pro FinSimple commercial customers, please visit the Ford Pro FinSimple Page.
Need help now? Find answers to your questions and more on the FAQ page.