What do I do if I am having issues with the Wi-Fi Hotspot?

To use the Wi-Fi Hotspot feature with FordPass®:

If you cannot connect to Wi-Fi, verify the following: 

  1. Make sure Wi-Fi is enabled.
    • Touch Settings on your SYNC®* 3 screen. 
    • Tap Wi-Fi Hotspot
    • Push Vehicle Hotspot.
    • Toggle to ON.
  2. Ensure the device you are trying to connect to the hotspot is within 50 feet of the vehicle.
  3. If you recently changed your Wi-Fi password, log in using your new password.
  4. Ensure you are not trying to connect a device while the vehicle is in motion at greater than 5 mph.
  5. Check to see if the device is not on the Blocked Devices list.
    • Touch Settings on your SYNC 3 screen.
    • Tap Wi-Fi Hotspot.
    • Push Vehicle Hotspot.
    • Press Settings.
    • Select Manage Devices.
    • Choose Manage Blocked Devices.
  6. If you recently performed a Master Reset, all devices will be disconnected and the vehicle will return to factory default settings.

If you require further assistance, contact our Customer Relationship Center at 800-392-3673.

Additional Information

Is my vehicle equipped with a Wi-Fi hotspot?
How do I enable the Wi-Fi hotspot in my vehicle?
How to connect to the vehicle's hotspot?
How do I find the password for my Wi-Fi hotspot?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.