Charging Assistance

There are two main ways to pay for charging in the BlueOval^™ Charge Network, which combines the following networks into a single network:

• Ford Charge
• BC Hydro EV
• Blink
• bp pulse
• ChargePoint^®
• ChargeSmart EV
• Circuit Électrique
• Electrify America^®
• EV Connect^™
• EVgo
• EVolve NY
• FLO^®
• FPL EVolution^®
• Francis Energy
• InCharge
• IONNA^™
• Mercedes-Benz High-Power Charging
• Pilot Flying J
• Red E
• Shell Recharge^™
• Tesla Superchargers

Plug & Charge — This feature automatically recognizes your vehicle when you plug in at Electrify America or Tesla Supercharger locations. Simply park at a participating charging station, plug in your vehicle, and your charging session will begin. Plug & Charge is enabled once you activate your BlueOval Charge Network access, and each charging session is automatically billed to the active card linked to your Ford account.

If you’re having a payment issue with this charging method, you can:

• Ensure you’re at an Electrify America or Tesla Supercharger location — both of which are part of the BlueOval Charge Network. If a charger is out of network, you will not be able to pay for your session with the payment method on your Ford account. Follow the payment instructions at the charging site.
• Check in the FordPass^® App that your BlueOval Charge Network account is active.
• Confirm in FordPass that Plug & Charge is enabled.
• Verify your credit card on file in FordPass is in good standing (for example, not expired).

If these options don’t help solve the issue, call the support number listed on the charge station, try a different charger, or call us at 800-392-3673.

Pay for Charging — This method utilizes the BlueOval Charge Network as well and allows you to select within FordPass the charging location and specific charger you’d like to use for your charging session once you’ve arrived at your charger.

If you’re having a payment issue with this charging method, you can:

• Ensure you’re at a BlueOval Charge Network location. If a charger is out of network, you will not be able to pay for your session with the payment method on your Ford account. Follow the payment instructions at the charging site.
• Check in the FordPass App that your BlueOval Charge Network account is active.
• Verify your credit card on file in the app is in good standing (for example, not expired).
• Confirm that the charger you’re at matches the one you selected in the app.

If these options don’t help solve the issue, call the support number listed on the charge station, try a different charger, or call us at 800-392-3673.

Some helpful tips for charging up.

DC Fast Charger

Make sure the dust cap that covers the bottom ports on the vehicle charge port is opened. Once it’s open, push the charging coupler into the vehicle’s charge port until you hear a click. If the charger will still not connect to the vehicle port, try a different charger.

Fast Charging Adapter

To learn how to charge your all-electric Ford vehicle at a designated Tesla Supercharger using your NACS Fast Charging Adapter, visit this how-to article.

Disconnecting a Stuck Charger from a DC Fast Charging Station

Always press the unlock button located next to the charge port to disconnect your charger. If you are unable to remove the charger, don’t try to force it; you could damage the lock pin. Press the unlock button again to unstick the charger.

Learn how to get and use a NACS Fast Charging Adapter — plus how to find and access Tesla Superchargers on the BlueOval^™ Charge Network:

Getting a Fast Charging Adapter: Buy a Fast Charging Adapter and view FAQs.

Using a Fast Charging Adapter: Step-by-step Fast Charging Adapter instructions for charging your Ford EV.

Finding Designated Tesla Superchargers: Locate Designated Tesla Superchargers by searching the FordPass^® App.

Proper Assembly

If you’re having issues charging with your Mobile Power Cord, it is important to confirm the 120V or 240V grid cord is fully seated into the Mobile Power Cord body. The surfaces between the grid cord and the body should be flush together as shown in the illustration.

Proper Bracket Installation

If you haven’t installed your charging bracket, it is very important that you do so to ensure proper retention of the Mobile Power Cord. Please follow the installation instructions.

Note: Your Mobile Power Cord comes preassembled with the 240V grid cord. To change the grid cord to 120V, hold the Mobile Power Cord in one hand while gripping the base of the 240V grid cord (not the cord itself). Pull apart while rocking the base of the cord back and forth. Once removed, install the 120V grid cord by pushing firmly until you hear a click. Be sure the grid cord is installed flush to the top of the Mobile Power Cord.

Fault Indicator Lights

If the amber fault indicator, blue status indicator, and red trouble indicator are all Off when connected to power outlet, the charging issue may be the power outlet or the 120V or 240V grid cord. Disconnect the Mobile Power Cord from the wall outlet and connect to another wall outlet. If the same condition occurs on another wall outlet, schedule your vehicle for service.

If the amber fault indicator is On, while the blue status indicator and red trouble indicator are off when connected to power outlet, the charging issue could be use of an extension cord, the grid cord connection, or improper grounding. Remove any extension cords and verify that the 120 or 240V grid cord is fully inserted into the Mobile Power Cord. To rule out a grounding issue, try another outlet on a different grounded circuit. If these steps do not resolve the issue, disconnect the Mobile Power Cord from the wall outlet and connect to another wall outlet. If the same condition occurs on another wall outlet, schedule your vehicle for service.

Cold weather can affect the performance of any vehicle — electric vehicles included. Luckily, we have some tips that can help.

• Charging port frozen? We offer this Charge Port Weather Kit to help keep your charge port free from ice and debris.
• Good to go: You get ready before you leave — your EV can, too. It’s called Battery Preconditioning,^* and it can get your electric vehicle’s battery temperature optimized before you go. Do this while your EV is plugged in, and you’ll keep your EV charged up, too. Just set your departure times in the FordPass^® App.
  
  Note: Battery Preconditioning can take up to 45 minutes depending on the weather and battery temperature. This is different than selecting the Fan in the FordPass App, which activates remote climate start for your electric vehicle’s cabin.
• Maximize range: We’ve got many tips for maximizing range in cold weather. A few key tips include:
  • Park in a garage wherever possible. The warmer storage temperature will aid in vehicle and battery performance.
  • Brush all the snow off your vehicle before driving to eliminate extra weight and drag.
  • Keep driving speeds moderate, as high speeds use more energy.
  • Ensure your tires are at the proper pressure and wheels are in alignment to help your vehicle operate as efficiently as possible.

The BlueOval^™ Charge Network combines multiple charging networks, giving you hassle-free, pay-as-you-go access to the largest public charging network in North America.^* Conveniently use the FordPass^® App^** to find and pay for charging anywhere in the network. Plus, just pull up and charge at Tesla Superchargers and Electrify America^™ stations — paying happens automatically. 

Learn More About Public Charging

Charging your vehicle is as simple as charging your phone with the available Ford Mobile Charger on a 120V wall outlet or a 240V wall outlet. To maximize your home charging speed and connected features at home, you can purchase the Ford Connected Charge Station and its on-demand 48 amps of power.

• Ford Connected Charge Station: If you own or plan to order a 240V/48-amp hardwired Ford Connected Charge Station, you can make sure your EV is charged and ready to go as quickly as possible from home. It is strongly recommended that you have a trained, licensed electrician install your unit. For more information and to find a licensed installation expert, visit Qmerit.
• Ford Mobile Charger With 240V Wall Outlet: The available Ford Mobile Charger can be plugged into a 240V NEMA 14-50 wall outlet.
• Ford Mobile Charger With 120V Wall Outlet: For simple charging, your electric vehicle can be plugged into a standard home or garage 120V wall outlet.
• Ensure Your Ford Mobile Charger Is Connected: When plugging in the Ford Mobile Charger, be sure the connector is flush. You will hear a click when it is fully inserted. If your charger is not flush, you may see a yellow light and your vehicle will not charge.

Learn More About Home Charging

Activate your vehicle in the FordPass^® App to get maintenance and service notifications. Regular maintenance checks can also optimize vehicle performance:

• Keep your EV battery charged when not in use to maintain a healthy battery.
• Maintain brake, transmission, and washer fluid levels.
• Make sure all interior and exterior lights are working.
• Check your tires (including your spare) for wear and pressure.
• Check your 12V battery connections for corrosion.

Find a complete list of general and scheduled maintenance in your Owner’s Manual, and schedule service at your preferred Ford Dealer.