Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Price & Locate
Ford Credit Finance
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What is Credit
Understanding Your Contract Part 1
Can I afford a car?
What to do when your lease ends
Buy or Lease
Understanding Your Contract Part 2
Car Ownership Costs
Understanding Your Contract Part 3
How to Change Your Payment Date
Improving Your Credit
All about debt: the good vs. the bad
Should I buy or Lease
Which one is right for you? Read on to find out
Budgeting For Your New Car
How much car can you afford? Let’s crunch the numbers