Question 1

What payment options are available?

Accepted Answer

We offer several convenient ways to pay your vehicle bill:

Ford Credit Mobile App
Account Manager: Online Payments or Automatic Payments
Guest Pay
Telephone Payments
Mail
Wire Transfer
Combined Billing
Payroll Deduction
Visit the Ways to Pay page for additional details on the above options.

Question 2

Can I defer/extend a payment on my account?

Accepted Answer

A payment extension allows you to defer one or more payments until a later date.

When you are granted an extension, your payment schedule will move forward in time the same amount of time as the scheduled due dates are extended so that the payments due may be paid later than what was originally contemplated under your contract. All other terms of your contract remain in full force and effect.

To process an extension within Account Manager, please take the following steps:

Sign in to Account Manager.
Select the "Payment Extension" link directly under the "Make a Payment" button.
Review the extension process.
Select "Continue".
Select "Reason for the Extension" and the duration.
Select "Continue", review the extension details, and select "Continue" again.
Check the box next to "I agree to use electronic records and signatures" and then select "Continue".
The DocuSign extension agreement document will be activated. Select "Start". Customer will scroll to the bottom to sign the extension agreement and then select "Finish".
A Payment Extension Confirmed pop up will display. Select "Done".
NOTE: All parties to the contract must be registered in Account Manager individually to complete this process. Additionally, all parties must follow the above steps individually within five calendar days of the date of the extension request or the request will expire.

If there is an extension fee, it will be disclosed on the extension form prior to completing the process.

You will see the extension fee assessment on your invoice. While the fee appears in the "Total Amount Due," it can be paid at any time before the end of your contract, and no additional charges will accrue on unpaid fees. If there is an extension fee and you are enrolled in automatic payments, the extension fee will be paid on your next payment due date, along with your next payment, as displayed on the "Total Amount Due" that appears on your invoice. To unenroll from automatic payments, navigate to the Settings tab, select "Automatic Payments" on the left-hand side, select "Edit Automatic Payments" button, and then "Turn Off Automatic Payments".
When the extension is processed, your last scheduled payment due date also will be extended by the number of months you extended.

The extension does not extend coverage of any insurance products, service contracts or other ancillary products. All other terms of your contract remain unchanged.
If the contract is not at 0% (APR > 0%):
Finance charges, or interest, will continue to accrue on your account and will be due with your next payment after the extension.
Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe.
Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as rapidly as it would have been under your original payment schedule.
This may result in your owing more finance charges (interest) over the term of your contract than originally disclosed on your contract and potentially having a larger last scheduled payment due than originally disclosed. If you cannot make the last scheduled payment in full by its due date as reflected on your monthly invoice, please contact us to discuss options for satisfying the remaining balance.
Visit the Ways to Pay information to find payment options that fit your needs.

Question 3

I have paid off my vehicle. When will I get my title?

Accepted Answer

We will typically issue your paid-in-full documents within 7–10 business days of receiving the payoff.  Please review your contact information provided within Account Manager and update if appropriate.

NOTE: If your account is currently enrolled in automatic payments or you already have a single online payment scheduled for less than the payoff amount, you may want to cancel your enrollment or your scheduled payment to avoid overpayment. Cancellation must be completed before 9:00 p.m. ET, two or more business days prior to the scheduled payment due date.

Question 4

Where do I send my payoff check?

Accepted Answer

The information provided below pertains to Ford Credit retail accounts only.

Please send either a personal or cashier's check with your Ford Credit account number included in the memo to the address below.

Remit to Address

Ford Motor Credit
PO Box 650574
Dallas, TX 75265-0574

Physical/Courier Address

Ford Motor Credit
650574
1501 North Plano Road, Suite 100
Richardson, TX 75081

OR if you want to pay off your Ford Credit retail account via the mobile app:

Sign in to Ford Credit Mobile App
Select "Financing Details"
Select "Pay Off This Vehicle"
Choose payment method (if different than default method)
Select "Agree and Pay". An "Are you sure?" pop-up message will appear. Select "Yes, Continue".
Confirmation screen will appear with scheduled payoff details.

OR if you want to pay off your Ford Credit retail account online:

Sign in to Account Manager.
Click on the "Make a Payment" button.
Select "Change" across from Total Amount Due.
Select "Other (Custom) Amount".
Enter the payoff amount.
Select payment date.
Choose Bank Account to pay from (if none set up, choose Add Bank Account).
Select "Agree And Pay".

Question 5

Where can I find my account number?

Accepted Answer

There are three ways to find your account number:

Mailed invoice: Your Ford Credit Account Number can be found on your invoice, which is mailed to the address on file 17-20 days prior to your due date. The account number is located in the section titled "Your Account Information" at the top of the page, and at the right-hand side of your remittance coupon.

Automated Telephone System: You can also retrieve your account number within our automated telephone system by dialing 800-727-7000 and asking for your "account overview".

Online: If you've previously registered for Account Manager, sign in to Account Manager by going to accountmanager.ford.com. Once there, click on Sign In and enter your username and password. Once signed in, locate your account number toward the upper-right hand side of the screen.

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Shop With Confidence

Estimate Your Monthly Payment

Understand Your  Financing Options

A Financing Partner You Can Trust

Discover All The Ways We Help

Protection for Peace of Mind

First-Time Buyer Program

Have a Vehicle in Mind?

Learn About Auto Financing

Investor Center

Ford Interest Advantage

Frequently Asked Questions

What payment options are available?

Can I defer/extend a payment on my account?

I have paid off my vehicle. When will I get my title?

Where do I send my payoff check?

Where can I find my account number?

Sign With Confidence

Shop With Confidence

Estimate Your Monthly Payment

Understand Your Financing Options

A Financing Partner You Can Trust

Discover All The Ways We Help

Protection for Peace of Mind

First-Time Buyer Program

Have a Vehicle in Mind?

Learn About Auto Financing

Investor Center

Ford Interest Advantage

Frequently Asked Questions

Can I defer/extend a payment on my account?

I have paid off my vehicle. When will I get my title?

Where do I send my payoff check?

Where can I find my account number?

Estimate Your Monthly Payment

Understand Your  Financing Options