What do I do if the BlueOval™ Charge Network is not working?

If the BlueOval Charge Network is not working for you, below are some assistance topics to help get connected.

Before you start, ensure you have the following:

Assistance Topics

Choose the scenario below that you need assistance with.

What do I do if I am plugged into a charge station and it will not activate?

What do I do if I'm at a DC Fast Charger other than Electrify America and it is not working?

What do I do if I am at a charge station and FordPass App is down?

Do I need to activate a public charger with the FordPass App before charging? 

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.