How do I contact a Guide using the FordPass®* App?

Get one-on-one help from a friendly Guide. Our team of FordPass Guides are available Monday through Thursday 9 a.m. - 11 p.m. EST and Friday through Sunday 8 a.m. - 10 p.m. EST via phone or chat. 

To Contact a Guide:

  1. Log in to the FordPass App.
  2. Navigate to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Chat 
    • Call 

Note: Self-help content is available as well to help answer your FordPass questions when Guides are not available. You can select CHANGE for a full list view of app topics or search using the How can we help you? field. 

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic. 

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.