Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
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Time to visit a dealership to get a new car? Before you go, use this handy checklist to prepare for the visit.
Before you go:
What to bring to the dealership:
Financing Your Vehicle
After You Sign
Optional Add-on Protection Products
There are many worth considering. What you need to know
Should I Buy or Lease
Which one is right for you? Read on to find out
Understanding Your Credit Report and Credit Score
How they work together to get you financing