We Want to Help

Thank you for your purchase of a Ford vehicle. If your new or Certified Pre-Owned vehicle has Ford Promise coverage and you face financial hardship due to loss of employment, you can return it within one year of purchase. It’s our way of helping you move forward.

FAQs

Contact Ford Promise Administrators

Frequently Asked Questions for vehicles financed between 10/1/2020-1/4/2021*

We’re here to offer you answers. Just read over our frequently asked questions below.
*Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. Excluded in NY. Excludes Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit www.ford.com/promise.

Frequently Asked Questions for vehicles financed and leased between 6/26/2020-9/30/2020**

We’re here to offer you answers. Just read over our frequently asked questions below.
**Available on 2019/2020/2021 New vehicles, Used and CPO vehicles, financed or leased for personal use through FordCredit at participating Ford dealers from 6/26/2020-9/30/2020. Excluded in NY. Excludes APP leases, Ford Options program, and Seasonal Retail Payment Plan. Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase or lease, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Maximum coverage is $15,000 per vehicle. Additional fees and restrictions may apply. See dealer for complete program details or visit www.ford.com/promise.