Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
2023 F-150 Lightning®
BUMPER-TO-BUMPER OF ADDED POWER
WORKING FROM THE ROAD
580 HORSES BORN TO RUN
WE’VE GOT CHARGING COVERED
AVAILABLE SYNC® 4A WITH 15.5-INCH TOUCHSCREEN
FORD POWER-UP SOFTWARE UPDATES
FORDPASS®. BUILT TO KEEP YOU MOVING.
4G LTE WI-FI HOTSPOT
B&O SOUND SYSTEM UNLEASHED WITH HD RADIO
FORD CO-PILOT360™ TECHNOLOGY
A FRAME THAT NEVER GIVES UP
LOADS OF LED LIGHTING
ADVANCED TOWING & HAULING TECHNOLOGY
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