Why am I unable to set up a new Phone As A Key™* after uninstalling and reinstalling the FordPass®** App?

If you deleted FordPass and re-downloaded it to your mobile phone, use the steps below to add a new Phone As A Key device. 

  1. Remove the Phone As A Key that was previously associated with your phone in the FordPass App or reset Phone As A Key from your vehicle.
  2. Program a new Phone As A Key.

If your troubleshooting is unsuccessful, contact us through Account > Help for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the FordPass Troubleshooting topic folder for additional support. 

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.