Ford Security Package

What are the Theft Alerts?
Currently the vehicle monitors and sends an alert for the following use cases:

• A detected potential intrusion
• Movement/incline in the vehicle position
• Hardware disabled
• Inconsistent location information
• Door open/ajar
• A factory-reset attempt

Why am I not receiving Theft Alerts?
Push notifications must be enabled in your Ford app to receive Theft Alerts.

Why are other people receiving Theft Alerts about my vehicle?
All authorized Ford app account users associated with the enrolled VIN will receive alerts.

Will the Start Inhibit feature be made available for my 2024 F-150 truck?
Start Inhibit-capable vehicles require SYNC^® 4, version 2.1.6.4 or later. ’24 or ’25 F-150 and Super Duty trucks currently on a prior SYNC version must update software to Version 2.1.6.4 or later to access Start Inhibit feature. Start Inhibit is not available on F-150 Lightning. We intend to make Start Inhibit available for select 2024 F-150 trucks in the near future.

Tap What SYNC version do I have? for instructions on how to determine which SYNC 4 software you have.

Who has access to Start Inhibit on my vehicle?
Individuals who have been authorized with vehicle access in the Ford app have the ability to access Start Inhibit. The de-inhibit code is sent to the messages section of the Ford app to all authorized users as well.

What happens if Start Inhibit is activated while the vehicle is in drive or currently running?
If the vehicle is on, and you attempt to inhibit the vehicle, it will continue to run until the vehicle is turned off. Once off, the vehicle will not start.

What happens if I try to remote start my vehicle and Start Inhibit is activated?
The vehicle will not start.

What if my vehicle is in Accessory Mode and I try to inhibit my vehicle?
While in accessory mode, the Start Inhibit request is stored but not applied. Once the vehicle is turned off, the vehicle will no longer start. You will see a “Slide to Cancel” command in the Ford app during accessory mode should you wish to cancel the request.

What if I lose my phone or cannot find my de-inhibit passcode?
Call the call center at 1-866-861-0419. The agent will confirm your identity before helping to de-inhibit.

What if there is an emergency and my vehicle is inhibited?
If there is an emergency and someone is in danger or needs medical attention, please immediately call 911 or emergency services.

Step-by-Step Process for Start Inhibit

Activate - Step 1 — Tap Location & Security

Activate - Step 2 — Swipe the Start Inhibit Slider to the right
The call center also has the ability to send a de-inhibit command. Contact 1-866-861-0419.

De-Activate - Step 1 — Tap Location & Security

De-Activate - Step 2 — Swipe the Deactivate Start Inhibit Slider to the left
Alternatively, a one-time de-inhibit passcode is automatically generated when you slide Inhibit on. You can also access this code from the message center of the Ford app and use this code to de-inhibit in the vehicle in case you are unable to do so from your mobile device (code noted under Start Inhibit Slide).

How does Stolen Vehicle Services work?
Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity on your vehicle. The service will notify you of unusual or unexpected activity through the Ford app.

What happens in the event of a theft?
In the event of theft, you can use the Ford app to confirm the theft. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle. (Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings.)

Can I do a Factory Reset while my vehicle is stolen?
If you happen to attempt a factory reset during the time your vehicle is stolen, you’ll notice the function is unavailable. That’s intentional — a factory reset would hinder recovery efforts. If you need to perform a reset for some reason, you can enable the reset function for one hour with the Ford app — although we recommend waiting until after your vehicle is recovered.

What if my vehicle is stolen?
Stay safe. We’ll walk you through the steps to help you get your vehicle back. See the step-by-step process in the next section below.

Vehicle System Protection
We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

Where does Stolen Vehicle Services work?
Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?
The Power Tailgate (if equipped) for activation purposes is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

Is the call center available 24/7?
Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and help answer any questions on your mind. Contact them through the Ford app or call 1-866-861-0419. For general questions, you can reach us at 1-866-861-0420.

Once you’ve safely confirmed your vehicle is stolen:

Step 1 — Call the police

• Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Ford Call Center agent

Step 2 — Call us at 1-866-861-0419
You can call us at this number or through the Ford app. We’ll take it from here:

• Our call center agent will verify the police report with law enforcement
• Our agent will then begin tracking your vehicle’s location, as well as disable factory reset functionality
• You will receive a confirmation email from our agent with a summary of the case details
• Our call center will engage police to check for case updates, share updated locations, and request that you be updated by law enforcement

Step 3 — Your vehicle is recovered and returned

• The police will let you know when your vehicle is recovered
• Re-engage our call center to deactivate tracking and initiate Recovery Mode
• You will receive a Recovery Mode confirmation email
• Your vehicle is returned to you

These same steps can be found in this vehicle recovery checklist PDF if you’d like to print it out and take notes.

And at any time after you’ve activated the service, you can reach out to our dedicated call center 24/7 through the Ford app — go to Account > Stolen Vehicle Services > Call Us.

The Ford Truck Bed Camera works with the following Ford vehicles from model year 2024 and onward equipped with available Ford Security Package:

• F-150^® (excluding F-150^® Lightning^®)
• Super Duty^®

The Truck Bed Camera was specifically designed and calibrated to monitor and protect the contents of the truck bed. While we don’t yet have a monitoring product that can protect the interior of a vehicle, keep your eyes peeled for future releases, as we are always working on products that will help our customers protect what’s most important to them.

Your Truck Bed Camera will need to be mounted to the center of the rear window of your Ford truck. Rest assured, you will still be able to open the window if you follow the instructions:

Check Sliding Window Direction
If your vehicle has a rear sliding window, route the camera cable in the direction the window opens.

Hide the Cable Out of View
Start by running the cable along the top of the rear window, tucking it into the headliner.

Note: Leave some slack in the camera cable near the window opening to allow it to move more freely.

Activate your one-year included Ford Security Package through Connected Services in your Ford Account. No credit card required.

Available on select 2024 and newer Ford F-150^® and Super Duty^® trucks (excluding F-150^® Lightning^®, F-650^® and F-750^® trucks), the 2026 Expedition^® SUV, 2026 Bronco Sport^® SUV, and 2026 Mustang Mach-E^® SUV.

You can authorize access to your vehicle to multiple people via the Ford app.

We first rolled out Stolen Vehicle Services to select 2024 F-150 trucks. For select 2024-2025 models, we’ve expanded that offering to a group of related services that include Theft Alerts — now called Ford Security Package, which also includes Stolen Vehicle Services.

If you wish to cancel your service, you can do so through the Connected Services tile in your Ford Account.