Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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2022 Ranger
More Vehicle Topics

2022 Ford Ranger

More Vehicle Topics Video Library

Towing Capacity

Towing Capacity

Ranger Trail Control

Ranger Trail Control

Determining Proper Weight Distribution

Determining Proper Weight Distribution

Using UNDER-SEAT Storage

Using UNDER-SEAT Storage

Trailer Sway Control

Trailer Sway Control

Towing Capacity

Towing Capacity

Ranger Trail Control

Ranger Trail Control

Determining Proper Weight Distribution

Determining Proper Weight Distribution

Using UNDER-SEAT Storage

Using UNDER-SEAT Storage

Trailer Sway Control

Trailer Sway Control

Removing The Tailgate

Removing The Tailgate

The Payload Capacity On Ranger

The Payload Capacity On Ranger

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

Ford Ranger Livestream

Ford Ranger Livestream

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Tow Rating

Tow Rating

Cleaning The Windshield Wipers

Cleaning The Windshield Wipers

Payload Rating

Payload Rating

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Using The 4x4 SHIFT-ON-THE-FLY System

Using The 4x4 SHIFT-ON-THE-FLY System

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