FordPass® App Vehicle Details

Insights on Demand

With FordPass, you're always in the know. Add your VIN to the app to connect with your vehicle and access key info from anywhere life takes you.

Ready to Connect to FordPass?  Here’s How.

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A person is looking at the FordPass App on a smartphone

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Why would I want to receive a Vehicle Health Alert?

Vehicle Health Alerts provide more information on a recent light/message displayed in your vehicle, so you know:

  • What is happening
  • What you should do
What is the cost associated with receiving Vehicle Health Alerts?

Vehicle Health Alerts are free! We want to help you understand what is happening on your vehicle so you can make an informed decision.

What should I do if I receive a Vehicle Health Alert?

When you receive a Vehicle Health Alert, please open FordPass App to learn more about “What Is Happening?” and “What Should I Do?”

How do I manage FordPass location services from my smartphone?

Note: We’ve generalized these instructions. For instructions specific to your smart device, be sure to check its user manual or contact your device’s manufacturer. If you use your device’s search tool and search for “location service” you might find what you’re looking for.

Android devices

  1. First, open the Settings menu
  2. Then tap General
  3. Then tap Location
  4. From there, toggle Location on or off
  5. Select Agree when prompted

iOS devices

  1. First, open the Settings app
  2. Then tap Privacy
  3. Then tap Location Services
  4. Toggle Location Services on or off

Note: If you toggle Location Services off, you won’t be able to use the My Location or My Journeys features in FordPass.

Android is a trademark of Google Inc.

How do I disable connectivity settings from my dashboard SYNC® screen?
  1. Start your vehicle and keep it parked
  2. Select the Settings icon on your dashboard SYNC® screen
  3. Select FordPass Connect Settings
  4. Edit your Connectivity Settings
  5. Close FordPass and relaunch the app
What should I do if vehicle locator stops working?
  1. Make sure location services and app permissions are enabled on your smart device
  2. Make sure you have strong data connectivity (Wi-Fi is preferred, but cellular data will work)
  3. If Wi-Fi isn't available, make sure you're not in a parking garage or other area that'd obstruct cellular data
  4. Make sure that there are no pending mobile software or app updates
  5. Still no connectivity? Try with another device
         - If you can't connect to other location-based apps, there likely isn't a problem with FordPass

  6. If you’ve tried all of the above and Vehicle Locator still doesn’t work, power cycle your smart device
  7. After restarting, make sure the FordPass app is working and can access location services
  8. If this still isn't working, uninstall and reinstall the app

Should problems persist, contact a FordGuide for assistance at (800) 392-3673.

  1. aFordPass Connect (optional on select vehicles), the FordPass App., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
  2. bWi-Fi hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first. To activate, go to