FordPass App Vehicle Details

Insights On Demand

With FordPass™, you're always in the know. Add your VIN to the app to connect with your vehicle and access key info from anywhere life takes you.

READY TO CONNECT? HERE’S HOW:

Download FordPass from the App Store® or Google Play™ and follow the prompts to set up your account.

  1. Make sure your vehicle is turned off, then select Add to add your vehicle.
  2. Scan or type in your VIN.
  3. Name your vehicle.
  4. Select Activate Vehicle.
  5. Start your vehicle and select Allow on the in-vehicle pop-up. If you’re having trouble activating, FordGuides are here to help: (800) 392-3673.

THE LATEST

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FREQUENTLY ASKED QUESTIONS

Select the arrows below to access answers to commonly asked questions

How do I create a start schedule?

  1. Open the FordPass App
  2. From the Vehicle Details tab, scroll down to Schedule Start
  3. Select it and follow the prompts to create a start schedule

How do I manage FordPass location services from my smartphone?

Note: We’ve generalized these instructions. For instructions specific to your smart device, be sure to check its user manual or contact your device’s manufacturer. If you use your device’s search tool and search for “location service” you might find what you’re looking for.
 

Android devices
 

  1. First, open the Settings menu
  2. Then tap General
  3. Then tap Location
  4. From there, toggle Location on or off
  5. Select Agree when prompted
     

iOS devices
 

  1. First, open the Settings app
  2. Then tap Privacy
  3. Then tap Location Services
  4. Toggle Location Services on or off
     

Note: If you toggle Location Services off, you won’t be able to use the My Location or My Journeys features in FordPass.
 

Android is a trademark of Google Inc.

How do I disable connectivity settings from my dashboard SYNC® screen?

  1. Start your vehicle and keep it parked
  2. Select the Settings icon on your dashboard SYNC® screen
  3. Select FordPass Connect Settings
  4. Edit your Connectivity Settings
  5. Close FordPass and relaunch the app

What should I do if vehicle locator stops working?

  1. Make sure location services and app permissions are enabled on your smart device
  2. Make sure you have strong data connectivity (Wi-Fi is preferred, but cellular data will work)
  3. If Wi-Fi isn't available, make sure you're not in a parking garage or other area that'd obstruct cellular data
  4. Make sure that there are no pending mobile software or app updates
  5. Still no connectivity? Try with another device
         - If you can't connect to other location-based apps, there likely isn't a problem with FordPass

  6. If you’ve tried all of the above and Vehicle Locator still doesn’t work, power cycle your smart device
  7. After restarting, make sure the FordPass app is working and can access location services
  8. If this still isn't working, uninstall and reinstall the app

Should problems persist, contact a FordGuide for assistance at (800) 392-3673.

  1. aFordPass Connect (optional on select vehicles), the FordPass App., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot.
  2. bWi-Fi hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first. To activate, go to www.att.com/ford.
  3. cFordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.