Ford Credit Commercial FAQs

  • How do I handle the end of my lease term in the pandemic?

    Red Carpet Lease: If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to discuss your account options.

    CommerciaLease (TRAC):  A representative will be contacting you if your accounts are at lease termination.

  • Our business has been hurt by COVID-19. How can we get help with our vehicle payments?

    This is an unprecedented situation, and we're doing everything we can for those impacted. Like most of you, many of our associates are working from home. We appreciate your patience in these difficult times due to hold times being longer than normal or we may need to transfer to ensure you get the proper help you deserve.

    If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist.

    For, Commercial Line of Credit (CLOC) customers, please contact your Commercial Business Development Manager. If you do not have that information, please contact our CLOC team at the email or phone number listed on the information document mailed to you.