Is my Ford included in a Customer Satisfaction Program (CSP)?

Visit ford.com/support and enter your VIN to determine if your vehicle is included in a Customer Satisfaction Program. 

What is a CSP?
A CSP provides an upgrade to a specific component or extends an existing warranty. These programs have time and mileage limitations, and they do expire. Ford Motor Company will conduct repairs specifically designated in a Customer Satisfaction Program at no cost to the owner.

Am I eligible for a refund?
You may be eligible for a refund if you paid to correct the concern addressed by a CSP before the Owner Letter was mailed. To verify eligibility and process reimbursement, provide your paid original receipts to the Service Manager at your Ford Dealer. All refund requests for Customer Satisfaction Programs must be processed through a Ford Dealer. 

Additional Topics

Is there a recall on my vehicle?
What are Field Service Actions?
Where can I find my VIN?