How do I claim a refund with Ford Roadside Assistance*?
Roadside Assistance is included during the first 5 years or 60,000 miles from your vehicle's Warranty Start Date (whichever comes first) and with most Ford Protect Extended Service Plans. If you need to arrange roadside services on your own, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles.
To request a refund, submit your original receipts and a copy of the repair order to:
Ford Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Fax: 1-614 386-3176
If you have any questions, contact Roadside Assistance at 1-800-241-3673.
*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.