What should I do if I am having issues with my Ford vehicle?

If you are having an issue with your Ford vehicle, there are multiple options to get the help you need.

Check Your Owner’s Manual

Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips.

Browse the Customer Support Website

Check for Open Recalls

Find out if there is a recall that applies to the issue your vehicle has. Go to the Ford Support website and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Ford Dealer to schedule an appointment to have it resolved.

Have Your Vehicle Concern Diagnosed and Repaired

Ford Dealer technicians are factory-trained and have specialized equipment to resolve your concerns. They can also contact Ford, should there be a complicated repair situation, to request additional assistance. Locate a Dealer near you to schedule an appointment.

Access Ford Repair Information

You can get a subscription for Ford service information for 1994 and newer vehicles on the Motorcraft Service website. With 72-hour, 30-day, and 1-year terms, you can find what you need to service your vehicle. Go to the Motorcraft Service website, choose your location, and select Service Info to see available content and purchase access.

Find Parts for Your Vehicle

With convenient free pick-up or low-cost delivery, the Ford Parts website can help with the parts to get your vehicle back on the road. Genuine Ford and Motorcraft® parts are designed for your vehicle and have a warranty backed by Ford.

Contact the Ford Customer Relationship Center

If you need further assistance, contact the Ford Customer Relationship Center using our Live Chat option or by calling 1-800-392-3673.

Additional Information

Where can I get self-repair and technical information?
How do I contact Roadside Assistance?

Motorcraft is a registered trademark of Ford Motor Company.