How do I enroll in Ford Energy Rewards?

You can register for Ford Energy Rewards by going to the Ford Energy Rewards website and searching for a program in your ZIP code. 

Enrolling in Ford Energy Rewards | Troubleshooting Ford Energy Rewards Enrollment

Important: 

Enrolling in Ford Energy Rewards

Take the following steps:

  1. Go to the Ford Energy Rewards website.
  2. Enter your ZIP code to look up your utility program.
  3. Review the features of your area's program and click Enroll/Apply.
  4. Log in to your Ford account.
  5. Verify your account details, including the following:
    • Name
    • Email
    • Mobile Number
    • Address
    • Utility Account Holder Name
    • Utility Account Number

      Note: Some utility providers may not require this information. Including it may speed up the application process.
       
  6. Read and agree to the Ford Utility Program Terms and Conditions.
  7. Agree to share contact information and vehicle charging data with your utility provider.
  8. Read and agree to your utility provider's Terms and Conditions.
  9. Click Submit.

Your application is automatically sent to your utility provider. You will receive confirmation once your provider verifies and confirms your enrollment, typically within 10 business days.

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Troubleshooting Ford Energy Rewards Enrollment

See the questions below for answers to common issues with Ford Energy Rewards enrollment.

Why do I not see my utility provider?

Not every utility has incentive programs with Ford Energy Rewards.

Confirm if your utility provider has a program in your area by taking the following steps:

  1. Go to the Ford Energy Rewards website.
  2. Tap Get Started.
  3. Enter your ZIP code.
  4. Click Search Utilities.

If your utility does not have an incentive program, you will not be able to enroll in Ford Energy Rewards at this time. However, you may provide an email address to be notified when your utility becomes available.

What can I do to help make sure my enrollment application is complete?

When enrolling in Ford Energy Rewards, ensure you have the following:

  • Your electric utility account number.
  • The name on your electric utility bill (if different from your name).
  • At least one complete charging session at your home charging location so that your home is correctly identified.

Important: If you have not charged at home yet, do a quick charging session at home before applying.

  1. Start with your vehicle unplugged. If it is currently plugged in, unplug your vehicle from your home charging solution and wait at least 10 seconds.
  2. Plug your vehicle into your home charging solution.

    Note: If your vehicle is marked as "Waiting to Charge" in the Ford app*, tap the Start button to initiate a charging session immediately.
     
  3. Wait 30 minutes.
  4. Attempt to enroll.

What should I do if my enrollment cannot be confirmed, is taking a long time, or was rejected?

If your provider cannot confirm your Ford Energy Rewards enrollment or your enrollment is delayed, confirm that your vehicle's connectivity settings are turned on.

If you receive an email saying your enrollment is pending or wait listed, one of the following has occurred:

  • Pending Enrollment: Your utility is still working through the enrollment.
  • Wait list: The pilot is at capacity and the utility has put your application on a wait list. You will be notified later if the utility is able to complete enrollment.

If you receive a rejected email stating that your enrollment cannot be confirmed, you can re-apply on the Ford Energy Rewards website. 

Important: Ensure that you include the correct account number when you reapply.

Who do I contact if I still have issues getting confirmed enrollment in Ford Energy Rewards?

If you are still having issues with your Ford Energy Rewards service, contact your utility provider for additional support. 

The contact information for your specific utility can be found in your Ford Energy Rewards Customer Dashboard or on the Ford Energy Rewards program overview.

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Additional Information

What is Ford Energy Rewards?
Ford Energy Rewards Support and Troubleshooting

*The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.