Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2022 F150
More Vehicle Topics

2022 Ford F150

More Vehicle Topics Video Library

F-150 Towing

F-150 Towing

Ford F-150 Livestream

Ford F-150 Livestream

Dynamic Hitch Assist And Pro Trailer Hitch Assist

Dynamic Hitch Assist And Pro Trailer Hitch Assist

Personal Safety SYSTEM-F-150

Personal Safety SYSTEM-F-150

Pro Power Onboard While Driving

Pro Power Onboard While Driving

F-150 Towing

F-150 Towing

Ford F-150 Livestream

Ford F-150 Livestream

Dynamic Hitch Assist And Pro Trailer Hitch Assist

Dynamic Hitch Assist And Pro Trailer Hitch Assist

Personal Safety SYSTEM-F-150

Personal Safety SYSTEM-F-150

Pro Power Onboard While Driving

Pro Power Onboard While Driving

Making Your Own Bed Divider

Making Your Own Bed Divider

Expanding Your Navigation Display

Expanding Your Navigation Display

Setting Up Your Weight Distribution Hitch

Setting Up Your Weight Distribution Hitch

Pro Trailer Backup ASSIST-STICKER Version

Pro Trailer Backup ASSIST-STICKER Version

Using Your Onboard Scales

Using Your Onboard Scales

Trailer Brake Controller

Trailer Brake Controller

Placing Your Trailer Sticker For Pro Trailer Backup Assist

Placing Your Trailer Sticker For Pro Trailer Backup Assist

Accessing Your Spare Tire

Accessing Your Spare Tire

Adding A Trailer To The Trailer Menu

Adding A Trailer To The Trailer Menu

Remote Power Tailgate Release

Remote Power Tailgate Release

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2022 Ford F-150 How-To & Info Videos | Ford Owner Support