Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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2023 Ford Explorer How-To & Info Videos | Ford Owner Support

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Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

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Using Your 2nd And 3rd Row

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Ford Explorer Livestream

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Cleaning The Windshield Wipers

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Drive Modes To Help You Explore The World

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Connecting Your Trailer To The Hitch Receiver

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Using Your 2nd And 3rd Row

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Ford Explorer Livestream

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Cleaning The Windshield Wipers

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Using Easy FUEL® Funnel

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Welcome To Your New Ford Explorer

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