Customer Viewpoint Ratings and Reviews

close Customer Viewpoint Ratings and Reviews

Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2023 Explorer
More Vehicle Topics

2023 Ford Explorer

More Vehicle Topics Video Library

Ford Explorer Livestream

Ford Explorer Livestream

Using Your 2nd And 3rd Row

Using Your 2nd And 3rd Row

Welcome To Your New Ford Explorer

Welcome To Your New Ford Explorer

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

Set 3 Different Temps With TRI-ZONE Climate Controls

Set 3 Different Temps With TRI-ZONE Climate Controls

Ford Explorer Livestream

Ford Explorer Livestream

Using Your 2nd And 3rd Row

Using Your 2nd And 3rd Row

Welcome To Your New Ford Explorer

Welcome To Your New Ford Explorer

Using Easy FUEL® Funnel

Using Easy FUEL® Funnel

Set 3 Different Temps With TRI-ZONE Climate Controls

Set 3 Different Temps With TRI-ZONE Climate Controls

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

Explorer Jump Starting

Explorer Jump Starting

Towing Capacity

Towing Capacity

Towing With Explorer

Towing With Explorer

Explorer Latch System/Available Positions

Explorer Latch System/Available Positions

Charge Your Smartphone Wirelessly In Your Vehicle

Charge Your Smartphone Wirelessly In Your Vehicle

Uncover Your Rear Cargo Space

Uncover Your Rear Cargo Space

Cleaning The Windshield Wipers

Cleaning The Windshield Wipers

Drive Modes To Help You Explore The World

Drive Modes To Help You Explore The World

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2023 Ford Explorer How-To & Info Videos | Ford Owner Support