Online Reservation FAQs
What is a reservation?
A reservation lets you configure and be among the first to order a new F-150 Lightning from Ford with a refundable Reservation Deposit. It is not an actual order and does not guarantee delivery.
What steps are required to complete my reservation?
Go online and select reserve now, create a Ford Account, select your preferred Ford EV Certified dealer and enter your credit/debit card details and address. A confirmation receipt will be sent to the email address you provide. *
What is a Ford Account and why do I need one?
A Ford Account lets you sign in to the Ford website to save and manage your personal and reservation information. You need to create a Ford Account to reserve your F-150 Lightning. Reservations can also be tracked in your Ford Account at owner.ford.com/. *
Can I select any Ford Dealer?
To find the closest Ford EV Certified Dealer, go to Ford.com and select ‘Locate a Dealer’; insert zip code or type in Dealer name; select ‘Advance Search’; check EV Certified.
This will ensure EV Certified Ford Dealers are presented in your search results.
Can I make changes to my reservation?
You will be able to make changes and complete your vehicle selection at the time you place your order. *
Can Customers update their dealer selection for their reservation?
Customers may reach out to Ford Customer Support at (800) 334-4375, hours of operation is M-F 8AM - 8PM EST, for assistance in updating their dealer selection. In changing dealers, there will be no impact to a customer's reservation ID, vehicle details, or the associated timestamp.
Is the $100 reservation fee refundable?
Yes, reservation fees are refunded with reservation cancelation. Allow seven to 10 business days for the reservation deposit to be credited to your original form of payment.
Will you share my reservation information with my dealer?
Can I cancel my reservation?
Yes. You can cancel your reservation at any time and receive a full refund. * You can do this in your account at ford.com. If for some reason you can’t process the cancellation online, you can contact a Ford Customer Experience Representative at (800) 334-4375, hours of operation is M-F 8AM - 8PM EST, (Ford U.S.). After canceling, allow seven to 10 business days for the reservation deposit to be credited to your original form of payment. Once you progress from a reservation to an order with a dealer, however, cancellation requests would be at that dealer’s discretion.
When can I order my vehicle?
Ordering for the F-150 Lightning will begin fall 2021. You will be notified prior to when the F-150 Lightning ordering windows open to finalize and confirm your selection and agree on pricing with your dealer.
What is an online order?
An order sends your vehicle configuration to your selected Dealer who will then process your order request.
By submitting an order and completing the order process, you are not purchasing a vehicle. Ordering does not guarantee you vehicle delivery. Your order does not guarantee a set-price for the vehicle.
Am I ordering this vehicle directly from Ford?
The F-150 Lightning order is being placed on your behalf by your selected Ford EV Certified Dealer.
Can I call or visit my Dealer to place my order?
Yes, your Ford EV Certified Dealer can assist with submitting and processing your F-150 Lightning order.
What happens to the reservation deposit once I order?
See your dealer for details. The reservation deposit should be credited or refunded by your dealer as part of the vehicle purchase process. *
Am I buying this vehicle directly from Ford?
No. The purchase agreement will be between you and the dealer, not you and Ford.
When will I take delivery of my vehicle?
You will be able to order your all-electric F-150 later this year. Production and deliveries will begin Spring 2022. Delivery times may vary based on vehicle model and configuration selected, residency and demand. Once your vehicle is scheduled, you will receive further notification.
How many reservations can I make and can I transfer my reservation?
Up to four reservations per account. Your reservation number is assigned to you and cannot be transferred. *
What price will I pay for my F-150 Lightning?
The pricing for your vehicle will be finalized at time of order. The entry model starts at $39,974 MSRP (commercial-oriented). More-equipped mid-series (XLT) starts at $52,974 MSRP, offering additional comfort and technology. MSRP starting at $39,974 up to around $90,474.1 This reservation does not guarantee you a specific price point.
*By completing the Reservation Process, you are not ordering or purchasing a vehicle. Participation in the Program does not guarantee you vehicle delivery. Your Reservation does not guarantee a set price for the Vehicle.