Support>FordPass>FordPass Connect>How do I remove FordPass modem access for authorized users?

How do I remove FordPass®* modem access for authorized users?

You can complete a FordPass Connect Reset on your vehicle's SYNC®** screen. For more information, refer to the steps below. 

Important:

  • This reset removes all FordPass® Connect† accounts linked to your vehicle. 
  • To remove all previous owners, users, data, and in-vehicle settings, perform a Factory Reset. A Factory Reset also deletes your navigation favorites, SiriusXM†† Radio presets, and makes all SYNC 4A and SYNC 4 subscriptions unavailable for up to 10 days. 

Resetting FordPass Connect

To complete a FordPass Connect Reset:

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Tap Settings on your SYNC screen.
  4. Scroll down and select Reset.
  5. Scroll down and select FordPass Connect Reset. 
  6. Close and reopen FordPass once the reset is complete. 

You can now connect to your vehicle again for remote control access.

Additional Information

How do I remove a previous owner's access to my vehicle?

*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

†FordPass® Connect, the FordPass® App., and complimentary Connected Service are required for remote features (see FordPass Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi® hotspot.

††SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries.