If you are having trouble getting your electric Ford vehicle's charging session to start, use the steps below for potential solutions to your charging issue.
Before troubleshooting, ensure that you:
Note: If the vehicle is unresponsive to the charger and your key fob/Phone As A Key** device, the 12-volt (V) battery may also be depleted. Before starting a charge session, charge the 12V battery.
Take the following steps:
If your charge session does not begin, you may have an incompatible charger, a payment issue, or an issue with Plug & Charge. Select from the sections below for additional troubleshooting steps for your charging issue.
If you continue to receive errors:
If you are still unable to begin a charge session, contact Ford Customer Service.
If you need a tow, contact Ford Roadside Assistance.
How do I find a public charger?How do I use Plug & Charge?Can I manually start and stop charge sessions?
*The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.
**Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.
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