Ford Charge Station Pro Home Charger Software Updates Information


The Ford Charge Station Pro home charger is an electric vehicle charger that can be installed at your house. For information about how the Ford Charge Station Pro 80 ampere (A) home charger works with software updates, review the Frequently Asked Questions (FAQs) in this article.

Note: Software updates for vehicles are different from the updates provided over the air to the Ford Charge Station Pro.

FAQs

Do software updates happen automatically or do you need to request them?

Software updates happen automatically. They cannot be initiated manually.

When do software updates happen?

They initiate at a random time between 9 p.m. and 1 a.m. EST. 

What is the expected duration to complete the software update?

The update lasts approximately 15 minutes.

How many times does the charger attempt a software update before giving up?

It makes one attempt per night. 

Does it check for a software update every night?

Yes, it will check for an update every night.

How many failed attempts at updating should be made before I contact the Ford Customer Relationship Center?

If it takes longer than 48 hours for the update to install on your charge station from the moment the charge station was connected to Wi-Fi, contact the Customer Relationship Center by calling 800-392-3673 or by selecting LIVE CHAT.