Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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How-To Videos
2022 Escape
More Vehicle Topics

2022 Ford Escape

More Vehicle Topics Video Library

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Opening And Closing Your Moonroof

Opening And Closing Your Moonroof

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Towing Capacity

FOOT-ACTIVATED Liftgate

FOOT-ACTIVATED Liftgate

Escape The Mundane With These Available Drive Modes

Escape The Mundane With These Available Drive Modes

Connecting Your Trailer To The Hitch Receiver

Connecting Your Trailer To The Hitch Receiver

Opening And Closing Your Moonroof

Opening And Closing Your Moonroof

Towing Capacity

Towing Capacity

FOOT-ACTIVATED Liftgate

FOOT-ACTIVATED Liftgate

Escape The Mundane With These Available Drive Modes

Escape The Mundane With These Available Drive Modes

Easy FUEL® Funnel

Easy FUEL® Funnel

Memory Driver Seat

Memory Driver Seat

Rear Seat Occupant Alert System

Rear Seat Occupant Alert System

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Ford Escape Livestream

Setting Climate Controls During Remote Start

Setting Climate Controls During Remote Start

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Rotary Gear Shift Dial

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Cleaning The Windshield Wipers

Welcome To Your New Ford Escape Suv

Welcome To Your New Ford Escape Suv

Active Park Assist 2.0

Active Park Assist 2.0

Auto Hold

Auto Hold

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2022 Ford Escape How-To & Info Videos | Ford Owner Support