Customer Viewpoint Ratings and Reviews

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Who leaves ratings and reviews?

Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

How are ratings and reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot modify or remove reviews.

Are reviews modified or monitored before being published?

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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                  Keyless Entry Keypad for Vehicles with Factory Remote Start

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                  $125.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Trailer Hitch Ball Mount 2" Drop

                  Trailer Hitch Ball Mount 2" Drop

                  SKU: BL3Z19A282B

                  $35.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Locking Hitch Pin for 2" Receivers

                  Locking Hitch Pin for 2" Receivers

                  SKU: VML3Z19A326A

                  $25.00

                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Ford Performance License Single Plate

                  SKU: M1828FPONE

                  $15.00

                  Shipping: Ships by May 6
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                  Ford Performance by WARN® Off-Road Recovery Kit

                  SKU: M1830FPORR

                  $130.00

                  Shipping: Ships by May 6
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                  Ford Large Soft-Sided Folding Cargo Organizer

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                  $105.00

                  Shipping: Ships by May 6
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                  Mustang 2018-2020 10pack Ford Performance Decal

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                  Shipping: Ships by May 6
                  Pickup: Free at Dealer
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                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  Bronco Sport 2021-2025 TufSkinz Race Red Grille Letters

                  SKU: VN1PZ9942528AA

                  $49.00

                  Shipping: Ships by May 6
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                  Bronco Sport 2021-2025 Cargo Area Liner for Spare Tire

                  Bronco Sport 2021-2025 Cargo Area Liner for Spare Tire

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