Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣Fraud
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
The Rear View Camera is not intended to be an extra set of eyes, but it does provide a view of what’s behind your vehicle.10
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With your vehicle in Reverse, a rear-mounted camera transmits an image of what’s behind your vehicle on your center dash screen.10 Keep it clean and unobstructed for maximum performance.
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Fixed guidelines direct you when you’re going slowly straight back. Red, yellow and green guides indicate zones of distance to an object behind your vehicle, the green zone being the closest.10
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