Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or dealership)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Available Hands-Free Liftgate
Rotary Gear Shift Dial
Sport Appearance Package
SE Black Appearance Package
Constant Connectivity With SYNC® 4A
Intelligent by Design
Available Wireless Phone Charging
Available 2.7L EcoBoost® Engine
Sport Mode At Your Fingertip
Auto Start-Stop Technology
Available Paddle Shifters
The Midsize Suv For Oversized Lives
Intelligent All-Wheel Drive
Available Class II Trailer Tow Package With Trailer Sway Control
Edge By The Numbers
Seating For Five
Ford Co-Pilot360™ Technology
Bi-LED Headlamps and Available Fog Lamps
Ford Edge® named a 2022 IIHS Top Safety Pick when equipped with BI-LED Headlamps
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