Why is my SYNC® system not working?

Your SYNC system is designed to provide you with entertainment, information, and convenience. However, if you notice slower than normal operation or other issues, select a topic below to troubleshoot the issues. 

Phone Connection Troubleshooting
AppLink Troubleshooting
Voice Commands Troubleshooting
SYNC 3 Blank Screen Troubleshooting

If you need additional assistance, contact our Customer Relationship Center by selecting CHAT or calling 800-392-3673.


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.