Why does SYNC®* say my vehicle is up-to-date even though I have an update?

The SYNC update availability tool uses Ford's back-end databases to identify your vehicle's eligibility for an update.

Older vehicles or vehicles without screens are not always eligible for an update.

If you need assistance, contact our Customer Relationship Center via Chat or call us at 800-392-3673

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.