What do I do if my SYNC®* Navigation is unable to find a GPS signal?

Your Navigation system may indicate that it cannot find a GPS signal (red X icon). This icon may display under normal operation in an area with poor GPS access, such as parking garages or other covered areas.

If this icon is displaying continuously, you are not in a poor GPS access area, and the map is not showing the vehicle in an accurate location, this likely means an issue has occurred.


  1. Perform a module reset.
  2. If the issue persists, perform a master reset.
  3. If the issue continues to persist, contact your Ford Dealer

SYNC with MyFord Touch

  1. Ensure the SD Card is properly inserted. 
  2. If the issue persists, you can attempt a master reset.
  3. If the issue continues to persist, contact your Ford Dealer.

SYNC with Voice-Activated Navigation

A master reset will not affect the navigation system on vehicles equipped with SYNC with Voice-Activated Navigation. Contact your local Ford Dealer if the issue persists. 

Additional Information

Why am I getting a "Navigation SD card fault" message on SYNC with MyFord Touch?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.