How do I perform a Master Reset with SYNC®* with Voice-Activated Navigation?

Before you start

  • Your vehicle must be in park and running, not in accessory mode.
  • Make sure you are in a well-ventilated area.

  1. Press the PHONE hard button. The screen may read No Phone Connected.
  2. Press the Settings tab on your vehicle's SYNC screen.
  3. Select Advanced.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Select Master Reset. SYNC will ask you to confirm the master reset.
  6. Press Yes to continue. SYNC will confirm when the master reset is complete.

Back to Performing a master reset with SYNC

Additional Topics

How do I adjust the Navigation volume with SYNC with Voice-Activated Navigation?
How do I check my Navigation map version with SYNC with Voice-Activated Navigation?
How do I change the language with SYNC with Voice-Activated Navigation?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.