How do I perform a Master Reset with SYNC®* Gen 1?

Before you start

  • Your vehicle must be in Park and running, not in accessory mode.
  • Make sure you are in a well-ventilated area.

  1. Press the PHONE hard button.
  2. Press the Down Arrow until System Settings appears on the screen and press OK.
  3. Press the Down Arrow until Advanced appears on the screen and press OK.
  4. Press the Down Arrow until Master Reset appears on the screen and press OK. SYNC will ask you to confirm the reset.
  5. Press OK to confirm. The system will display read Reset Completed

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Additional Topics

How do I pair my phone with SYNC Gen 1?
How do I change the language with SYNC Gen 1?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.