Why are the SiriusXM® presets disappearing from SYNC®* 4A?

The entertainment system in the SYNC 4A vehicle allows you to add more pages of presets. See your Owner's Manual under SiriusXM Favorites for information on how to add pages.

You may notice that Sirius XM presets on these additional added pages do not stay after you turn off your vehicle.

Ford is aware of the concern and will release a fix wirelessly to all connected vehicles between April and August 2021.

If your vehicle is affected by this issue, we recommend that you use the default preset pages 1-3 for your Sirius XM presets for an enjoyable listening experience.

Additional Topic

How do I get Ford Power-Up software updates?


Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.