What personal data does SYNC®* 4A collect to customize suggestions?

SYNC 4A does not sacrifice your privacy in pursuit of a personal, data-inspired experience, even with their amazing depth of connectivity. Rest assured, security is a chief priority from concept to prototype to the system currently in use inside your Ford vehicle.

What personal information does SYNC 4A use to create a personal experience?
With your consent, SYNC 4A will collect information about your daily interactions with SYNC and use this information to make smart one-touch suggestions on the user interface. The SYNC 4 Suggestions feature uses the following sources of information, aggregated over time, to build your SYNC experience:

  • Call history, when shared
  • Radio listening preferences
  • Driving history

With your consent, the SYNC 4A available machine-learning capability can learn your preferences as you use your vehicle. It can support:

  • Predictive calling
  • Predictive radio
  • Predictive destination
  • Suggestive search for parking or electric vehicle charging locations

Additional Topics

What is the difference between SYNC 4 and SYNC 4A?
How do I activate the SYNC 4A Navigation trial?
Can I turn off cloud navigation with SYNC 4?


*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.