How do I use In-Vehicle Voice Feedback with SYNC®* 4A?

You can share voice feedback about your vehicle through SYNC 4A using the steps below.


  • This feature is only active for SYNC 4A with software versions 1.7 (4.0.22326) or later. To determine your SYNC version, visit the SYNC update page.
  • Any information you submit with In-Vehicle Voice Feedback is anonymous to ensure your identity is protected. 
  • Ford will not contact you regarding your feedback. It is only used to report issues to engineers. 

Submitting Voice Feedback

To record audio feedback with SYNC 4A:

  1. Tap Settings on your vehicle's SYNC screen. 
  2. Press General
  3. Touch Record Feedback and you will hear an audio prompt.

    Note: If the "Record Feedback" text is gray instead of black, enable your vehicle's Connectivity Settings.
  4. Select Record. The status bar will climb to show recording is in progress. You have 45 seconds to submit a recording.
  5. Tap Send or Cancel, and you will receive an audio message confirming your selection.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.