How do I perform a Master Reset with SYNC®* 4A?

Resetting the system

Before performing a master reset, try resetting the system to restore functionality. The system reset does not delete any data you have stored.

To reset the system:

Vehicles equipped with a Power button
Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.

SYNC 4A soft reset

Vehicles not equipped with a Power button
Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

SYNC 4A soft reset without power button

If the system reset does not resolve the issue, continue with a master reset.


Performing a master reset

A SYNC master reset erases all stored data. This includes FordPass™ Connect (modem) activation, authorizations, call history, text messages, previously paired phone, and navigation favorites.

  1. Tap the Vehicle image on the left-hand side of your vehicle's SYNC 4A screen.
  2. Press Settings.
  3. Press Reset.
  4. Press Master Reset.
  5. Follow the prompts on the screen to complete the reset.

Back to Performing a master reset with SYNC


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

FordPass Connect (optional on select vehicles), the Ford Pass App, and Complimentary Connected Service are required for remote features (see FordPass Terms and Conditions for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspot.