Ford+Alexa* Frequently Asked Questions


Can I use Ford+Alexa with Apple CarPlay or Android Auto simultaneously? 
No. Ford+Alexa only works with SYNC AppLink. AppLink and Apple CarPlay / Android Auto cannot run simultaneously.

Is Ford+Alexa the same app that I use to control my Amazon Alexa device? 
No, Ford+Alexa is a separate app that interacts with the Routines, Smart Home devices, and Skills set up in the Amazon Alexa app.

Do I need the Amazon Alexa app (used to control the Echo) to be able to use Ford+Alexa? 
No, although some additional features are enabled when a user sets up the Amazon Alexa app.

Do I need an Amazon Prime Account to use Ford+Alexa? 
No, Prime Accounts are not required. However, having an Amazon Prime account does enable additional features, such as the ability to make purchases. 

Can I use Ford+Alexa with SYNC® with MyFord Touch® or the base SYNC® system? 
No. Your vehicle must be equipped with the SYNC 3 system.

What SYNC 3 Software Version is needed to run Ford+Alexa? 
Ford+Alexa only runs on SYNC Software Version 2.2 or higher. To check your software version on your SYNC 3 screen:

  • Press Settings.
  • Tap General.
  • Press About SYNC. The top line will show your current software version.

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My SYNC Software Version is below 2.2, how do I update the software? 
Visit ford.com/support to check for SYNC updates.

Why is there sometimes a delay in Alexa’s response? 
The quickness of Alexa’s responses is highly dependent on the mobile phone’s data connection. Connections with faster speeds will provide quicker Alexa responses.

Ford+Alexa populates in SYNC 3’s Audio section; can I listen to music with Ford+Alexa? 
Yes, you can use Ford+Alexa to listen to music. Using Amazon Music, TuneIn, and IHeartRadio®, you will be able use Alexa to play music (skip, fast forward, rewind, play, and pause) and even make song purchases. The SYNC screen will display song title, album and artist’s name, and song duration/remaining time.

Does Ford+Alexa work with my factory navigation system? 
Yes. When you ask Ford+Alexa for points of interest, the address(es) will populate on the SYNC 3 screen. You can then select a destination on your touchscreen to begin your route. Vehicles must be equipped with navigation from the factory to use this feature.

Can I control my already connected Smart Home devices with Ford+Alexa? 
Yes, visit the Amazon Smart Home website to learn more about what's possible with Smart Home Devices.

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*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. SYNC AppLink is required for Alexa use. See your Ford Dealer for availability. Some features may require additional software or hardware. Message/data rates may apply.

**Commands may vary by phone and AppLink software.

***Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.