What do I do if I receive an LST Extraction Error when updating SYNC®*?

If you use a USB drive (also known as a flash or thumb drive) to update your SYNC software, you may see an LST error message if the update was not properly extracted.

  • MAC OS users: Use the Unarchiver app to properly extract the files.
  • Windows OS users: Use Windows Explorer (File Explorer for Windows 10) to properly extract the files.

If you need additional assistance, contact your Ford Dealer.

Additional Topics

How do I extract the SYNC update files to my flash drive?
How do I report a successful SYNC update installation?
How do I format my USB drive to update SYNC?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.