Support>SYNC>Getting Started with SYNC>Is SYNC covered under warranty?

Is SYNC®* covered under Ford warranty?

The New Vehicle Limited Warranty covers program updates to correct the functionality or current features of SYNC.

What is not covered

The New Vehicle Limited Warranty does not cover repairs of certain damages or loss such as:

  • Loss of personal recording media, software, or data.
     
  • Loss, change, or discontinuation of functionality because of:
    • System updates to Ford Motor Company software or lack of.
    • Compatibility with non-Ford Motor Company electronic devices.
    • Non-Ford Motor Company software.
    • Obsolescence of vehicle software or hardware.
    • Lack of network coverage or availability.
       
  • Damage caused by:
    • Abnormal use such as insertion of foreign objects, fluid spillage.
    • Unauthorized modification to alter functionality or capability.
    • Computer or internet viruses, bugs, or malware, such as worms, Trojan Horses, and cancelbots.
    • Installation of unauthorized software, peripherals, and attachments.
    • Unauthorized, unapproved, and/or incompatible repairs, upgrades, and modification of the defective function or obsolescence of your cellular phone, or digital media device (for example, inadequate signal reception by the external antenna, viruses or other software problems).

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.