How do I activate Apple CarPlay®* with SYNC®** 3?

To use Apple CarPlay, your iPhone must be compatible and connected to SYNC® 3. To connect your phone, follow the steps below:

  1. Plug your iPhone into a USB port in your vehicle with an Apple-provided Lightning® connector USB cable.
  2. A pop-up message will appear on your vehicle’s SYNC® 3 touchscreen the first time you connect.
  3. Select Continue.
  4. Agree to the the Terms & Conditions.
  5. If 911 Assist® is turned off, a screen will pop-up asking you to enable it. 
  6. Choose one of the following options:
    • Use the toggle to turn 911 Assist® to On.
    • Press Skip this Step.

Once you are connected, Apple CarPlay will appear in the touchscreen, giving you access to Phone, Messages, Maps, and other apps. Note: Apple CarPlay does not control any of the standard functions in your vehicle.   

Additional Topics

How do I disable Apple CarPlay?


*Requires phone with active data service and compatible software. SYNC 3 does not control 3rd party products while in use.  3rd Parties are solely responsible for their respective functionality.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

Related Topics

How do I connect to a Wi-Fi network?
What is SYNC?
What if I have questions regarding the Ford+Alexa App?
Which vehicles are compatible with Apple CarPlay?
How do I disable Apple CarPlay on SYNC 3?