What should I do if I receive a "Pairing failed" message for Phone As A Key?

If you attempt to pair Phone As A Key^™* with your mobile device and receive a "Pairing failed" message, troubleshoot using the steps below.

1. Start your vehicle in an open, well-ventilated, and safe area.
2. Toggle your mobile device's Bluetooth^® off/on and attempt to set up Phone As A Key again. 
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
3. Delete any keys installed on your phone attempting to pair, and attempt to set up Phone As A Key again.
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
4. Perform a Phone As A Key reset and attempt to set up Phone As A Key again.

If you continue to receive the error message, contact Ford app support for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Phone As A Key troubleshooting topic or the Ford app troubleshooting support site folder for additional assistance. 

Additional Information

What is Phone As A Key?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.