How do I use the Record Feedback feature in my Ford vehicle?

Apps Drawer

To submit voice feedback when you see the App Drawer icon on your SYNC 4A screen:

1. Select the Apps Drawer icon (six dots) on your vehicle's SYNC screen.
2. Press the Apps tab.
3. Tap Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then select Send.”
4. Address any message prompts you may see on your screen (e.g., adding your vehicle to the Ford app or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
5. Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
6. Choose either:
   • Send: This will send your feedback to Ford.
   • Cancel: This will delete your feedback without sending it.

Home Icon 

To submit voice feedback when you see the Home icon on your SYNC 4A screen:

1. Select the Home icon on your vehicle's SYNC screen.
2. Press the Apps tab.
3. Tap Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then select Send.”
4. Address any message prompts you may see on your screen (e.g., adding your vehicle to the Ford app or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
5. Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
6. Choose either:
   • Send: This will send your feedback to Ford.
   • Cancel: This will delete your feedback without sending it.

Settings Icon  

To submit voice feedback when you see Settings on your SYNC 4A screen:

1. Tap Settings on your vehicle's SYNC screen.
2. Press General.
3. Press Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then select Send."
4. Address any message prompts you may see on your screen (e.g., adding your vehicle to the Ford app or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
5. Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
6. Choose either:
   • Send: This will send your feedback to Ford.
   • Cancel: This will delete your feedback without sending it.