If you see an "X," a crossed-out symbol, or a similar symbol over the GPS icon of the SYNC®* Navigation system, you can use the troubleshooting tips found in this article.
Notes:
Important: Your vehicle must be parked and running, and in an open, well-ventilated, and safe area. Confirm that you are not parked under structures or other objects that could block the connection of your vehicle to the GPS satellite.
Choose your SYNC generation from the drop-down options below for possible troubleshooting steps. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
How do I get the latest map updates for my SYNC Navigation system?
*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
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