I did not receive my statement. How can I get a duplicate statement?

From the home screen:

1. Sign in to the mobile app
2. Scroll down on the mobile app home page
3. Select the View all button
4. The statement will be available in the header for the month

From the Payment Services screen:

1. Sign in to the mobile app
2. Select the Payment Services tile
3. Select the Statements tile
4. There is a list of all the statements on the account
    

Billing statements are generated 17–20 days in advance of the scheduled due date. Please allow for mailing time. 

In addition, you are welcome to view your statements in Account Manager by following these steps:

1. Sign in to the Account Manager website.
2. Navigate to the History tab.
3. Use the Quick Pick option or select start and end dates and then select Search.
4. Below the transactions for that month(s), click on the View/Print button. Please note, the statement will be located under the month it is generated. You can determine the month generated by going back 17-20 days from your due date. For example, if your due date is on the 10th of each month, then your invoice will be under the prior month.