Why does FordPass®* say my VIN is already associated with one of my vehicles?
This message will sometimes appear in relation to a FordPass App refresh. To troubleshoot the issue in FordPass:
- Tap the Account tab.
- Scroll down and select Log Out.
- Force close FordPass.
- Android devices
- Open your device's Settings.
- Scroll down and select Apps (this is usually found in the Device section). Scroll down and tap an app.
- Select FordPass.
- Tap the Stop or Force Stop option.
- Tap OK to confirm the action.
- iOS devices without a Home button
- Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
- Swipe left or right until you locate FordPass.
- Swipe up on the FordPass app.
- iOS - devices with a Home button
- Double click the Home button.
- Swipe left or right until you locate FordPass.
- Swipe up on the FordPass app.
- Android devices
- Open FordPass again and log in.
- The error message should typically self-correct.
Note: This message can also appear if the VIN is already added to your account with a different nickname. Be sure to double check your vehicle garage for existing VINs.
If the error message does not self-correct, please contact a Guide for additional assistance.
*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.