Why does FordPass^®* say my VIN is already associated with one of my vehicles?

This message will sometimes appear in relation to a FordPass App refresh. To troubleshoot the issue in FordPass:

1. Tap the Account tab.
2. Scroll down and select Log Out.
3. Force close FordPass.
   • Android devices
     • Open your device's Settings.
     • Scroll down and select Apps (this is usually found in the Device section). Scroll down and tap an app.
     • Select FordPass.
     • Tap the Stop or Force Stop option.
     • Tap OK to confirm the action.
   • iOS devices without a Home button
     • Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
     • Swipe left or right until you locate FordPass.
     • Swipe up on the FordPass app.
   • iOS - devices with a Home button
     • Double click the Home button.
     • Swipe left or right until you locate FordPass.
     • Swipe up on the FordPass app.
4. Open FordPass again and log in.
5. The error message should typically self-correct. 

Note: This message can also appear if the VIN is already added to your account with a different nickname. Be sure to double check your vehicle garage for existing VINs. 

If the error message does not self-correct, please contact a Guide for additional assistance.

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*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.