Why does FordPass®* say my VIN is already associated with one of my vehicles?

This message will sometimes appear in relation to a FordPass App refresh. To troubleshoot the issue in FordPass:

  1. Tap the Account tab.
  2. Scroll down and select Log Out.
  3. Force close FordPass.
    • Android devices
      • Open your device's Settings.
      • Scroll down and select Apps (this is usually found in the Device section). Scroll down and tap an app.
      • Select FordPass.
      • Tap the Stop or Force Stop option.
      • Tap OK to confirm the action.
    • iOS devices without a Home button
      • Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
      • Swipe left or right until you locate FordPass.
      • Swipe up on the FordPass app.
    • iOS - devices with a Home button
      • Double click the Home button.
      • Swipe left or right until you locate FordPass.
      • Swipe up on the FordPass app.
  4. Open FordPass again and log in.
  5. The error message should typically self-correct. 

Note: This message can also appear if the VIN is already added to your account with a different nickname. Be sure to double check your vehicle garage for existing VINs. 

If the error message does not self-correct, please contact a Guide for additional assistance.


*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.